Technical Support

Get expert help and support for OASYS. Our team is here to help you succeed with AI-powered business finance.

Support Channels

💬

Live Chat Support

Get instant help from our AI-powered support team

🕒 24/7⚡ Immediate
AI-powered responses
Human escalation
Screen sharing
File sharing
📧

Email Support

Send detailed questions and get comprehensive responses

🕒 24/7⚡ < 2 hours
Detailed responses
File attachments
Follow-up tracking
Priority queue
📹

Video Call Support

Schedule one-on-one sessions with our technical experts

🕒 Business hours⚡ Scheduled
Screen sharing
Live troubleshooting
Training sessions
Custom solutions
📞

Phone Support

Speak directly with our support team for urgent issues

🕒 Business hours⚡ Immediate
Immediate response
Voice support
Urgent issues
Direct escalation

Common Support Topics

Technical Issues

Account setup and configuration
API integration problems
Data import/export issues
Performance optimization

AI Features

Document processing accuracy
AI categorization setup
Predictive analytics configuration
Fraud detection tuning

Billing & Account

Subscription management
Payment issues
Account upgrades/downgrades
Invoice and billing questions

Security & Compliance

Security best practices
Compliance requirements
Data privacy concerns
Blockchain integration

Before You Contact Support

Quick Self-Help

When You Contact Us

  • Describe the issue clearly
  • Include error messages
  • Provide account information
  • Attach relevant files

Need Immediate Help?

For urgent issues or if you can't find what you're looking for, our support team is ready to help you 24/7.